I am still accepting work subject to COVID-19 guidelines! ( See below for more)
I always endeavour to provide the best service and products for my customers. However, on rare occasions, I recognise that there may be times where the customer may not be completely satisfied.
To ensure I are able to put things right as soon as we can, please read my complaints
procedure below and I will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to my usual high standard.
In the unlikely event there is anything you are not completely satisfied with, please contact me as soon as you can in order that I can rectify any problems as soon as possible.
Either call me on
07732 411 120
Or email me at
I aim to respond within 24 hours of receiving your complaint and where possible will provide you with a date to remedy any issues raised.
Where I cannot resolve any complaints using my own complaints procedure, as a Which? Trusted trader I use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/